Trust and Hope
Ambassador Program
Overview
The Trust & Hope Ambassador Program is a voluntary, grassroots communications network that supports the Trust & Hope initiative by extending its story, progress, and local impact into parishes, schools, and ministries across the Catholic Church of Philadelphia.
Brand Ambassadors serve as trusted local connectors, working in coordination with Missionary Hub staff and receiving support and direction from the Catholic Church of Philadelphia’s Strategy Office, the team responsible for developing and implementing Trust & Hope.
Why This Program Exists
Trust & Hope is a long-term renewal effort. For it to succeed, people must:
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- Understand what it is
- Trust why it matters
- See how it’s already bearing fruit locally
This program addresses a core challenge: People understand and trust change best when it comes through people they already know.
Strategic Objectives
The Brand Ambassador Program is designed to:
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- Build clarity and credibility at the local level
- Ensure alignment between the Strategy Office, Missionary Hubs, and local communities
- Sustain momentum between campaign flights and major milestones
- Create a consistent feedback loop from the field to leadership
How the Program Works
The model is intentionally simple and scalable.
The Strategy Office provides:
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- Overall direction and alignment with Trust & Hope
- Clear, consistent messaging and story prompts
- Ready-to-share communications assets
- Periodic briefings and updates
- Recognition and relationship-building opportunities
Missionary Hub Staff provide:
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- Local context and pastoral grounding
- Story identification and coordination
- Ongoing relational support
Brand Ambassadors provide:
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- Local sharing through existing trust networks
- Light storytelling and personal context
- Direction to simple next steps (pray, serve, stay connected)
- Informal feedback from the field
Participation is opt-in, supported, and appreciative, not burdensome.
Recognition & Support (The “Carrot”)
To honor the time, trust, and leadership Ambassadors offer, the program includes:
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- Periodic gatherings (e.g., quarterly coffees or lunches) with the Archbishop and/or Auxiliary Bishops
- Visible recognition as trusted collaborators in the Trust & Hope effort
- Branded swag (e.g., Catholic Church of Philadelphia quarter-zip sweaters or similar items)
- Opportunities for deeper connection to the broader renewal work of the Church
“The renewal of our Church happens person by person, relationship by relationship.” — Archbishop Pérez (draft quote)
These are intended as gestures of gratitude and relationship, not incentives tied to performance.
Measures of Success
Success is assessed qualitatively and practically:
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- Increased understanding of the Trust & Hope initiative – including the hubs — and consistency of messaging
- Stronger coordination across Strategy Office, Hubs, and parishes.
- Growth in engagement with Trust & Hope pathways (Pray, Serve, Stay Connected.)
- A steady flow of authentic local stories
Purpose of the Role
A Trust & Hope Brand Ambassador is a trusted local leader who helps share, humanize, and reinforce the Trust & Hope story within their parish, school, or ministry.
Ambassadors collaborate with Missionary Hub staff and receive guidance and support from the Catholic Church of Philadelphia’s Strategy Office, ensuring clarity, consistency, and alignment.
What Ambassadors Receive
In gratitude for their leadership and service, Brand Ambassadors receive:
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- Relationship & Access
- Invitations to periodic coffees or lunches with the Archbishop and/or Auxiliary Bishops
- Opportunities to connect with others involved in Trust & Hope across the Archdiocese
- Recognition & Belonging
- Identification as a trusted collaborator in the Trust & Hope initiative
- Occasional public or internal acknowledgment of service
- Practical Support
- Clear guidance, messaging, and shareable resources
- Branded items (e.g., Catholic Church of Philadelphia quarter-zip sweaters) as a sign of appreciation
- Relationship & Access
[You are seen, trusted, and valued.]
What Ambassadors Do
Ambassadors are asked to:
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- Share updates using provided materials
- Highlight local stories of renewal, often connected to Hub activity
- Encourage simple engagement steps (pray, serve, stay connected)
- Relay common questions or insights to Hub staff or the Strategy Office
Time commitment is light and flexible.
What Ambassadors Are Not
Ambassadors are not expected to:
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- Act as spokespeople or decision-defenders
- Manage controversy
- Create original messaging without guidance
- Replace parish or Hub communications staff
Why This Role Matters
Trust & Hope grows when people encounter:
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- Familiar faces
- Real stories
- A sense that renewal is already underway
Brand Ambassadors help make that visible—and they do so in relationship with the Church they serve.